Business Process as a Service (BPaaS) Market Size Predicted Value be $68.76 billion

MarketsandMarkets expects the global Business Process as a Service (BPaaS) Market size to grow from USD 40.20 billion in 2017 to USD 68.76 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3%. The major drivers of the BPaaS market include the growing need to comply with regulations, focus on cost-effectiveness and lower Total Cost of Ownership (TCO), and the need for business agility and a faster time-to-market.

Request Report Brochure @

Enterprises are gradually shifting their business operations toward the cloud environments to achieve better business efficiency, cost savings, and faster business operations. The evolution of as-a-service model offers a huge potential in terms of faster service delivery, rapid innovation, revenue generation, and cost savings. The as-a-service model growth is expected to be driven by increased mobility and cloud computing across the entire IT ecosystem.

The scope of this report covers the BPaaS market analysis by business process, organization size, vertical, and region. In the business process segment, the customer service and support business process is expected to grow at the fastest rate, as organizations are seeking to transform their customer service operations by decreasing the operational costs, while also dynamically scaling up the operations associated to smaller product life cycles. In the organization size segment, the Small and Medium-Sized Enterprises (SMEs) segment is expected to grow at the fastest rate, as the SMEs are said to be rapidly adopting BPaaS solutions to gain operational efficiency and lower Capital Expenditure (CAPEX), desired outcomes, and improved business efficiency. In the verticals segment, the eCommerce and retail segment is expected to grow at the fastest rate, as BPaaS can help the small-sized and online retailers in improving their marketing, sales, and services; and lowering the cost of ownership.

As per the geographic analysis, Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with enhanced cloud infrastructure and security. The major countries that are expected to witness high growth rates in this region include China, Japan, Singapore, Australia, New Zealand, and the rest of Association of Southeast Asian Nations (ASEAN) countries. Companies in this region are moving their strategy from customer acquisition to customer experience. They are adopting BPaaS solutions to streamline their business processes and provide better services to customers.

Browse Full Report @

About MarketsandMarkets™

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the “Growth Engagement Model – GEM”. The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write “Attack, avoid and defend” strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, and strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets’s flagship competitive intelligence and market research platform, “Knowledge Store” connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.


Mr. Shelly Singh

MarketsandMarkets™ INC.

630 Dundee Road

Suite 430

Northbrook, IL 60062

USA: 1-888-600-6441 Email: