Contact Center in a box (Portable contact centers) – Worldwide Trends, Advanced Technologies and Market Forecasts (2012 – 2017)

In today’s highly competitive market environment, companies thrive to enhance their customer care practices. A typical call-center has separate customer interaction management (CIM) solutions like Automatic Call Distributor (ACD), Interactive Voice Response (IVR) and customer relationship management (CRM) solutions for managing customer database. Managing different …